Bogged down in a debt of 24 billion euros, the Altice group, majority-owned by the Moroccan businessman Patrick Drahi, owner of SFR, is seeking to get rid of Intelcia. A Moroccan giant in call centers, which Altice has held a 65% stake in since 2016.
Intelcia, the Moroccan leader in outsourcing, has grown, with the arrival of Coriolis Service, a French operator specialized in customer relationship management services for large companies in France and abroad.
The Moroccan Business Process Outsourcing company Intelcia has opened a site in New Kingston, Jamaica. This is its first establishment in the Caribbean.
The Spanish Unísono Group is now part of the portfolio of the Moroccan [Intelcia]. Through this acquisition approved by the Boards of Directors of the two groups on August 6, 2021, Intelcia is expanding its international development with new capabilities in customer relationship management and digital transformation.
The covid-19 crisis has spared no sector. Offshoring is suffering the consequences of the spread of the pandemic. A drop in turnover is announced for April 2020.
To limit gatherings and comply with the health measures imposed by the countries hit by the covid-19 pandemic, the Intelcia group, operating in the customer relations sector, has opted for telework for 50% of its salaried staff.
The Moroccan group Intelcia will be established in the United States in the very near future.