France is about to drastically tighten its rules on telemarketing. This legislative upheaval plunges Morocco’s outsourcing sector into uncertainty, directly threatening thousands of jobs based on commercial prospecting targeting France.
The Moroccan call center sector is wavering under the effect of a new French law. While 50,000 jobs are threatened, Minister Younes Sekkouri is launching a strategic counterattack to diversify markets and modernize services.
Moroccan offshoring is threatened by the new French laws on canvassing . The UNTM union is alerting the government to the fate of thousands of jobs in call centers and is calling for an emergency plan to protect the sector.
A new French law restricting telephone canvassing will threaten nearly 50,000 jobs in call centers in Morocco . This pillar of offshoring fears a major social crisis in the absence of anticipatory measures by the authorities.
A new French law on telephone canvassing threatens up to 50,000 jobs in Morocco. The government is preparing an emergency plan to diversify markets and preserve a sector worth more than 10 billion dirhams per year.
A new French law aimed at regulating telemarketing is about to have major economic repercussions. This measure, which will come into effect in 2026, is seen as a direct threat to a key employment sector in Morocco, which is highly dependent on the French market.
The French group Thales, a world specialist in cybersecurity , will strengthen its presence in Morocco through a new investment worth more than 350 million dirhams dedicated to the outsourcing sector.
The Spanish Unísono Group is now part of the portfolio of the Moroccan [Intelcia]. Through this acquisition approved by the Boards of Directors of the two groups on August 6, 2021, Intelcia is expanding its international development with new capabilities in customer relationship management and digital transformation.
With a 50% market share, Morocco stands out as a "high-end" destination, expert in higher value-added services, unlike a Low Cost destination, said Youssef Chraiba, president of the Moroccan Federation of Outsourcing Services. Despite "aggressive price offers" from competitors, the kingdom maintains its leadership in French-speaking outsourcing.
The British gas explorer, holder of the Lixus permit off Larache, has just finalized the revaluation of the 3D seismic data in this area, and concludes that the country has more gas resources. Significant improvements in resource quality and depth are to be expected.
The covid-19 crisis has spared no sector. Offshoring is suffering the consequences of the spread of the pandemic. A drop in turnover is announced for April 2020.