Fnac Darty relies on an outsourced call center in Morocco for part of its marketplaces’ customer service. A job posting details the duties carried out from the kingdom for customers and partner sellers.
The Crédit Agricole group is preparing to sell Unifitel, its customer relations center based in Casablanca. Majorel Africa, a subsidiary of Teleperformance, is set to acquire 100% of its capital and voting rights.
The Nespresso group has announced the closure of its customer relations center in Lyon. This restructuring involves externalizing a large portion of its activities to Morocco, while sparing French stores and sales teams.
France is about to drastically tighten its rules on telemarketing. This legislative upheaval plunges Morocco’s outsourcing sector into uncertainty, directly threatening thousands of jobs based on commercial prospecting targeting France.
Despite the crisis currently affecting the world, Morocco remains attractive in terms of foreign investment. Proof of this is the signing last week in Casablanca of four memoranda of understanding (MoUs) relating to investment projects in the outsourcing sector.
The French and Arabic versions of the 2020 Finance Act measure give different interpretations of the five-year exemption from corporate tax (IS).